Blog

WiFi in the Townhouses Inaccessible (Resolved)

We are aware of the WiFi being inaccessible in the Townhouses area of campus.


Power to a Townhouse that houses our networking equipment for the area is Without Power. Until power can be restored to that Townhouse, ITS is unable to resolve the networking issue.


We apologize for the inconvenience and appreciate your patience during this time. Thank you

IMPORTANT: EMAIL SCAM ALERT

Fairfield University Faculty, Staff and Students,

Over the past several days, many of you might have received an email from what appeared to be a legitimate Fairfield University Information Technology Services email account. The email linked to a web page that asked for your password and additional information. This type of email is known as Phishing. Phishing is a fraudulent process used by spammers to acquire sensitive information from users such as usernames, passwords, and credit card details. The recipients of these emails are often deceived by phishing attempts since messages appear to be sent by legitimate and trustworthy sources. It is no surprise that 96% of security breaches occur due to users mistakenly participating in these types of attacks. Please remember that Information Technology Services (ITS) will NEVER ask you to provide user names or passwords. Under *NO* circumstances should you share your passwords with anyone. If you receive an e-mail that asks for your password or other account information such as email address or user name:

  • DO NOT Forward it to anyone aside from phishing@fairfield.edu
  • DO NOT Click on any links in the suspicious email
  • DO NOT give out your NetID Credentials or any information requested
  • DO Delete it immediately.

We have sophisticated systems in place to alert us to the presence of such activity and will be working behind the scenes to resolve the issue quickly. Please visit https://wiki.fairfield.edu:8443/x/74Bv for additional information.

Thank you and have a wonderful week,
Paige Francis
Chief Information Officer

School of Nursing Room 203


Due to recent complications with the technology in the School of Nursing 203 classroom, we have decided to upgrade the equipment in the room. This upgrade will take place during reading days on December 8th and 9th.

After the upgrade is complete, the new system will comprise of:

  • Dual large-screen TVs
  • Simplified controller system
  • Wireless Projection as well as the standard connections (VGA, HDMI)
  • DVD Player
  • Instructor Station

 

Also, please note that we have switched out the projector in the room and due to complications with the vendor that maintains the current A/V system, operation of the equipment has changed slightly. The current wall panel has the ability to switch between inputs but is not able power the projector on/off.

Please use the “Christie” remote in the classroom to do this:

  • The “On” button powers on the projector
  • The “Standby” button power off the projector


We apologize for this minor inconvenience. The new system will operate much more smoothly. Please reach out with any questions or concerns or call the classroom support number at extension x4099.

Meditz Hall - Network Outage

Information Technology Services is planning an overhaul of the wireless networks in the residence halls this year. One of the first steps will be to upgrade the equipment that connects the residence halls to the network core. During the upgrade, the wired and wireless network in the residence halls will be unavailable, and you will have no connectivity. This downtime will last up to four hours.
Meditz Hall will be upgraded on Thursday, November 5th beginning at 7:30 AM and ending at 11:30 AM. The network will be available in buildings outside of 70 McCormick Road, and, once the upgrade is complete, no action will be required

Apply to be an ITS4U Help Desk FMiD Temp Technician

Are you looking for employment this Fall semester? Then apply to the ITS4U Help Desk FMiD Temp Technician via OrgSync. 

Learn valuable customer service and technical skills while working with students and University personnel to assist with the First-Year Move-In Day and the start of the Academic year technical experience. 

All Majors Accepted for Undergraduate and Graduate Fairfeld students. Any questions, feel free to contact us at 203-254-4069

Go to https://orgsync.com/84679/forms/146195 to apply!

Scheduled Banner Outage, Sunday July 26, 2015

On Sunday, July 26th, 2015 beginning at 6:00am the Banner environment will be unavailable for an extended upgrade. Completion of the upgrade is anticipated to take up to 9 hours and we plan to be fully operational not later than 3:00pm.

During this outage window, all Banner services will be unavailable, including Registration and Self Service.

This extended outage is in preparation for the new XE environment where we can offer improved services for our faculty, students and staff. This upgrade is just a preparation of the environment, so nothing will change at this time.

The my.Fairfield.edu portal is available during this outage and all other services accessed within the portal will also be available (e.g. Lynda.com, Outlook Mail, Gmail, Blackboard, OrgSync, etc.). Please contact Russ Battista with any questions rbattista@fairfield.edu

FACSTAFF-S Wireless Change! Monday June 29th 2015 @ 8:00 AM


Fairfield University Information Technology Services

FACSTAFF-S Wireless Change!

Monday June 29th 2015 @ 8:00 AM

What does this mean to you?

On Monday June 29th when you connect to FACSTAFF-S, you will be prompted to register your wireless devices.

Instructions can be found at Fairfield.edu/Wireless

Please note that if your device is already connected to FACSTAFF-MOBILE-S, you do not need to register to FACSTAFF-S immediately.

The MOBILE-S network will still be available till mid-September.

If you have any questions or need assistance, feel free to contact the ITS4U Help Desk via Phone at 203-254-4069, or Visit us in the DiMenna-Nyselius Library Room 215

FACSTAFF-S Wireless Changes - Coming Soon!

Coming soon!

 

Fairfield University

FACSTAFF-S Wireless Login Changes!

 

What does this mean to you? 

·        Only one wireless network to use (No more FACSTAFF-MOBILE-S network)

·        Devices stay connected to FACSTAFF-S while on campus (No timeout period)

·        Connect your mobile devices yourself (no requesting and waiting for access)

 

Beginning Monday June 29th, Faculty and Staff members wishing to use wireless must register their devices using the Bradford Campus Manager.

Simply go to the wireless settings on your device, click on WIFI and

Join the FACSTAFF–S network. When prompted for a password, enter Fairfield (with only the first ‘F’ capitalized).

 

Complete network registration instructions can be found here:  Fairfield.edu/Wireless

 

All Smartphones, tablets, and laptops must be registered on

FACSTAFF-S in September as FACSTAFF-MOBILE-S will be retired.

 

 Be on the lookout for more detailed information!

NetID Maintenance In-Progress
Dolan School of Business Network Downtime

Dolan School of Business Network Downtime, Sunday, February 15th, 7:00 AM to 11:00 AM

 

Information Technology Services is requesting a downtime for the Dolan School of Business’s network on Sunday, February 15th from 7:00 AM to 11:00 AM. Both wired and wireless network connections will be unavailable in the Dolan School of Business during the downtime. We recently completed work on the network core, and we can now upgrade the connection from the Dolan School of Business to our network core which will provide a better connection to the building. While individuals may not observe higher speeds on their devices, the upgraded connection will allow more individual devices to connect with better reliability.

Message from Fairfield CIO: Response to Recent Cyber Attacks and Breaches – BE AWARE

 

 

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This message to University Announcements was

approved by the Office of the Chief Information Officer.

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Message from Fairfield CIO: Response to Recent Cyber Attacks and Breaches – BE AWARE

 

In Information Technology Services (ITS), we put the security of our University network and data at the utmost importance. It is imperative that we stay ahead of sophisticated external cyber attacks and be collectively and individually smart about the technology we use. Did you know that 95% of all breaches occur by inadvertent participants (i.e. everyday users), unknowingly yet actively responding to phishing attempts and/or downloading documents from unknown senders. We need your participation and support in denying entry into our systems.

 

What is Happening Today

 

Ransomware is a type of malware which restricts access to the computer system that it infects, and demands a ransom be paid to the creator(s) of the malware in order for the restriction to be removed. Ransomware ‘happens’ as a computer worm. It enters a system/network by a user providing a username/password, by a user clicking an unfamiliar link, by a user downloading a document.

 

Just last night Anthem reported they were the target of a major data security breach. At this time, we do not have any further information to help field employees’ questions. Anthem will individually notify current and former members whose information has been accessed and they have created a dedicated website for users, AnthemFacts.com.

 

What are WE Doing to Deflect Attempts and Attacks

 

Fairfield University has a variety of safeguards in place combating known viruses and phishing attempts. Millions of threat emails are stopped before any University employee or student sees them, by design. On occasion, an email will slip through safeguards. If you receive what you suspect to be a dangerous email, please forward to ITS. We can identify the sender and, if it proves to be a threat, we can block the sender permanently. We can usually disable any links contained within the email itself, preventing another user from accidentally accessing. Our job is to protect, but we also need all University users to be on the lookout for anything that seems suspicious.

 

Our Request for Your Action

 

Do not respond to or participate in questionable emails. Your ITS department will never ask for your user name or password – via any medium, via any vendor, via any University system, via email. Do not download documents or click on hyperlinks from an unverified source. In addition, always go with your gut on these situations. If you feel a red flag, assume a red flag and contact the ITS Help Desk with any questions.

 

Don’t partake of misc. apps connecting to University systems. There are legitimate applications being developed that change the configuration of how the original application works. A great example is the release of a new app for iPhones, iPads and Android devices that they are calling Outlook.  It is not Outlook as we know it. This application, which was acquired from a separate company and not developed by Microsoft, can be used in place of the built-in email programs on Android, iPhones, and iPads to connect to Fairfield's Exchange email server. However, it is not safe. The application does not operate like the Windows and Mac versions of Microsoft Outlook, as it stores usernames and passwords on servers that are not controlled by Fairfield's IT department. If you have the app, remove it and change your password. Please use the email programs inherent to your devices or OWA.

 

 

Threats are often disguised in a way that tricks a user into clicking on an email, survey or web link that looks harmless. ITS is committed to protecting users’ data and our Fairfield University network. To accomplish this we need all users to be aware of how these breaches occur. In order to prevent these attacks, nothing should ever be downloaded if the user is unsure of where it came from or what it is pertaining to.

 

We will continue to do everything in our power to make our systems and security processes better and more secure, and will continue to update you on new threats as we learn of them.

 

Sincerely,

 

Paige Francis

CIO

Paige Francis
Chief Information Officer

Network Upgrade 01/14/2015

Information Technology Services is upgrading Fairfield University’s ‘network core’. Our network core is the equipment that connects the network across all buildings.

On Wednesday, January 14th beginning at 9:30 AM, we will be moving the primary connections from each of our campus buildings from the old hardware to the new hardware.  We will be moving one building at a time.  Because our administrative buildings have redundant connections, we do not anticipate any service interruptions.  If an unexpected interruption occurs during a building move, the resolution should be almost immediate, and we will halt any further moves until service is restored.

During the Wednesday cut-over, if you experience a network disruption in your building that lasts more than a few seconds, please contact the Information Technology Services Help Desk at x4069.  The Help Desk will contact the infrastructure team who will address the situation immediately.

That is the short story. The long story follows (if interested).

As discussed throughout the Fairfield 2020 initiative and backed by 2015 forecast articles, now more than ever we are reliant on mobility, connectivity and wi-fi to help attain mission goals and reach optimum efficiency. Your ITS department is actively engaged with the University community, including FUSA, Staff and Faculty, in dialogue pertaining to campus wireless, we have received an assessment on our environment and we are ramping up for a comprehensive overhaul of our infrastructure to best support our students, classrooms, teaching and business. The scheduled core upgrade is our most significant leap in that direction to date.

The core upgrade will:

1)      Allow for future expansion of bandwidth throughout the campus

2)      Retire outdated equipment whose age threatens network stability

3)      Simplify the central networking of Fairfield University by reducing to two redundant systems

What will you as a user experience after this move? Aside from greater network stability, nothing yet. However this move does facilitate aggressive improvements in the future; improvements that our current hardware could neither accommodate nor deliver.

Your Network Team has been meticulously testing this upgrade for the past several months. We are in exceptionally capable hands.

Should you have any additional questions, please don’t hesitate to contact me personally. If they are technical questions, I will be sure to forward them to the appropriate individual.

Look for a follow-up announcement next week. That reminder will also supply contact information and a communication plan in the event of any difficulties. Thank you for your patience as we improve technology for Fairfield University.

Have a wonderful day and Happy New Year!

Network Upgrade 01/10/2015

Good morning Fairfield University,

I hope all are staying warm on this terribly frigid day.

Information Technology Services is upgrading Fairfield University’s ‘network core’. Our network core is the equipment that connects the network across all buildings.

On Saturday, January 10th at 10:00amEST we will be re-routing our internet traffic to the new hardware. This change is almost instantaneous, and we do not expect any actual downtime to occur. However, as with any major network change, there is always a slight chance that a service interruption will result. Our staff will be on-site and responsive should any service interruption occur.

That is the short story. The long story follows (if interested).

As discussed throughout the Fairfield 2020 initiative and backed by 2015 forecast articles, now more than ever we are reliant on mobility, connectivity and wi-fi to help attain mission goals and reach optimum efficiency. Your ITS department is actively engaged with the University community, including FUSA, Staff and Faculty, in dialogue pertaining to campus wireless, we have received an assessment on our environment and we are ramping up for a comprehensive overhaul of our infrastructure to best support our students, classrooms, teaching and business. The scheduled core upgrade is our most significant leap in that direction to date.

The core upgrade will:

1)      Allow for future expansion of bandwidth throughout the campus

2)      Retire outdated equipment whose age threatens network stability

3)      Simplify the central networking of Fairfield University by reducing to two redundant systems

What will you as a user experience after this move? Aside from greater network stability, nothing yet. However this move does facilitate aggressive improvements in the future; improvements that our current hardware could neither accommodate nor deliver.

Your Network Team has been meticulously testing this upgrade for the past several months. We are in exceptionally capable hands.

Should you have any additional questions, please don’t hesitate to contact me personally. If they are technical questions, I will be sure to forward them to the appropriate individual.

Look for a follow-up announcement next week. That reminder will also supply contact information and a communication plan in the event of any difficulties. Thank you for your patience as we improve technology for Fairfield University.

Have a wonderful Thursday and Happy New Year!

Paige

Articles for those interested:

 

http://www.computerworld.com/article/2840907/forecast-2015-it-spending-on-an-upswing.html

http://www.educationdive.com/news/what-do-higher-ed-cios-predict-for-campus-tech-in-2015/348364/

 

Technology Outage Alert: My.Fairfield Annual Maintenance

Friday, December 26th – Midnight – 6:00 AM 

 

Anyone trying to access My.Fairfield within this timeframe may experience connectivity issues.  My.Fairfield will not be down entirely during these times, but access will be somewhat sporadic while they perform maintenance activities. 

 

This will impact all Banner functions (Self Service, Forms, Document Management), Google Mail and general My.Fairfield access.  Outlook Web will be available and can be accessed directly during the downtime at https://owa.fairfield.edu/owa.  Blackboard will be available and can be directly accessed at https://fairfield.blackboard.com/webapps/login/.

 

Please note: if you need to access Banner directly during this time and are authorized to do so, we can provide instructions for access.

 

We apologize for any inconvenience to you, but we must allow the vendor to upgrade their environment to maintain service levels throughout the year.

Issue with Powerpoint and Mac OS X Mavericks

Certain PowerPoints have been causing Microsoft Office to crash when going into “Presenter View”. It has been an issue with some of the professors in classrooms who cannot get their PowerPoint to load correctly. The resolution is under System Preferences -> Mission Control -> Uncheck Displays have Separate Spaces you must logout and then log back in for this to take effect. This, so far, has seemed to resolve the issue even when not connected to an external display.