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Fairfield University uses IBM BigFix to deploy software patches and updates to Windows and Macintosh computers. BigFix is administered by the Office of Information Security in collaboration with ITS Support Services and others across the University.


The Computer Software Management service provides the following benefits:

  • It allows Fairfield University to install critical security updates on computers as soon as they're made available by Microsoft, Apple, or third-party software providers (Adobe, Sun, Mozilla, etc.) and tested here.
  • The release of updates occurs after broad campus-wide testing and follows a rigorous, but rapid, procedure.
  • BigFix installs a small application on your computer which allows it to communicate with the BigFix server to determine its software status. The server then automatically applies appropriate updates once they have been reviewed by ITS and released.
  • Certain basic inventory information about the computer (such as the presence or absence of critical security updates, IP address, operating system, and some hardware data) is collected.

Reboot Prompt

  • Certain updates may require that your computer be rebooted. If this occurs the following prompt will be displayed:

  • This prompt can be “Snoozed” for up to seven days, after which the prompt will only offer the option to reboot and install the requisite security patches.

For further assistance, please visit the ITS Help Desk located in NYS 230 or call 203-254-4069 during business hours.

Hours can be found here: ITS Help Desk Hours of Operation

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