Resource Access Request

This workflow is to be used when you are requesting that access to a network resource be provided to a Student, Staff, Temp, or Non-employee member that directly reports to you.

Network Resources List

  • Network Account (AD)

  • Exchange Mailbox (Includes AD)

    • Not an Exchange Resource Account

  • Confluence (Wiki)

  • Cascade (Labeled as Terminal 4)

  • Alertus

Frequently Asked Questions (FAQ)

Frequently Asked Questions:

  1. What is a Network Account (AD), what is Exchange?

    1. Network Account (AD) -  is required to access the following:
      1. Exchange/Resource Account (i.e. Departmental Email account)
      2. Augustus/Network Folders
      3. Networked Printers
      4. VPN access
    2. Exchange - This is a request for an employee email account

  2. Why can’t I find an enrolled student when I search in the Select Student dialog?

    1. Only students without staff, faculty, or adjunct employment records can be selected through this dialog.

  3. Why isn’t one of my employees listed in the Select Your Staff dialog?

    1. Only employees whose Workday records lists you as their direct supervisor can be selected through this dialog.  If Workday does not list you as the supervisor, please contact Human Resources to make the appropriate change if you should be the supervisor or contact the supervisor of the employee to make the request. If Workday correctly lists you as the supervisor, but the employee is not listed here, Information Technology Services will investigate the problem.



1. Log on to the NetIQ Identity Manager User App at:   

Click On This Link

Please note that this website is only accessible while on-campus or using VPN 

2. Select (click) on the Featured Item that represent the resource being requested.

Note: DO NOT click on the 'New Request' button at the top

3. If the request is for yourself, click the box next to Requesting for Self

4. If the request is for a student or a staff member that reports to you, click the associated magnifying glass icon () to search for them.

Note:  You will only be able to request a resource for an employee who has you as their manager.

5. Then enter the Expiration Date, and Reason for Request

* Be sure to enter an expiration date if the request is for a student worker or a person who only temporarily needs this resource.

Expiration date cannot exceed more than 1 year from current date.

6. Press Submit when done. You will not receive an email of submission, only of completion. 

7. When the specified access to the network resource has been completed, you and/or the person who needs the access will receive an email notification via our ticketing system.

For further assistance, please visit the ITS Help Desk located in NYS 230 or call 203-254-4069 during business hours.

Hours can be found here: ITS Help Desk Hours of Operation