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Contact ITS Help Desk

Location: DiMenna-Nyselius Library, room 215 (Main Floor)
Phone: (203) 254-4000 ext. 4069

Hours: Monday - Friday, 8:00 a.m-7:00 p.m.  

Summer Hours: Friday 8:00 a.m.-12:00 noon 

Sunday 4:00PM - 8:00PM

**  ITS4U recognized nationally"Model of Efficiency" by Business University magazine

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Your Network Account and Password
  • Options

Activate/Claim Your NetID Account 

Important Information for international students about Claiming Your NetID

 To Claim Your Net ID, please have the following information available

  • First name
  • Last name
  • Date of birth
  • Fairfield University Student ID number
  • The first five characters of your zip code on record with the University
  • If the first five characters of the zip code entered is not accepted by the system, then enter five zeros “00000”
  • If entering five zeros "00000" doesn't work please contact the ITS4U Help Desk

To contact ITS send an email to or call 1-203-254-4069

Reset your NetID Password (remember to enter your 'user name', and then click 'forgot password'.  NetID user names are firstname.lastname for students)

For further assistance, please visit the ITS4U Help Desk located in NYS 215 or call 203-254-4069 during business hours.

Hours can be found here: ITS4U Help Desk Hours of Operation