Add Contact Group is grayed out in Outlook 2011

In Outlook Preferences, you have to make sure the 'hide folders on my computer' box is unticked. Then the option to add a group is available.

1. Click on the Outlook Menu and choose Preferences.
2. Click on the General button.
3. Uncheck Hide folders on my computer.

For further assistance, please visit the ITS Help Desk located in NYS 230 or call 203-254-4069 during business hours.

Hours can be found here: ITS Help Desk Hours of Operation