New My.Fairfield 2.0 Platform to Replace my.Fairfield

Please see wiki page: for video and information

Voicemail System Upgrade

Starting at 6pm tonight, no new voicemails will be able to be left. At 7:30 entire voicemail system will be completely inaccessible until approx 8:30. After this upgrade is complete, full functionality will be restored.

Phishing Scams and Email Security Announcement
Fairfield University

If you are unable to see the message below, click here to view.

February 24, 2016

In an effort to bolster technology security efforts at Fairfield University, new policies, procedures and safeguards will be introduced over the next few months to ensure we keep our systems and data safe. In light of recent responses to phishing attacks, we will be implementing limits on individual email accounts effective today.

Individual email accounts will be limited to sending emails to 100 external recipients. Student ( email accounts are considered external.

Phishing scams happen regularly to businesses and academic institutions, in-fact here at Fairfield we block over 1,000,000 threat emails weekly. Recently, a phishing scam resulted in 7 employees clicking on a link and providing personal information that resulted in giving scammers access to their email account. This triggered an additional 157,000 phishing emails from those email accounts on the users behalf, resulting in the domain name getting blocked by all Microsoft providers (Outlook, Hotmail, Live, and more) on a temporary basis. Having our domain blocked for any period of time causes a significant barrier to conducting business and communicating with students, alumni, vendors and the daily correspondence we all have. And last night, an additional scam resulted in 35,000 emails being sent from our domain. It is important we put protocols in place to minimize the risk of this happening again and that we comply with the CAN-SPAM Act in accordance to federal law.

If you have a business need to send emails to more recipients than listed above, please contact Marketing at x3479 to use a secure, approved communication channel.

When the above limit is exceeded, you will be blocked from sending external mail for one hour. You will continue to receive incoming email. The block will be removed automatically.

Thank you for your patience as we align our security efforts with best practice.

Click here for additional information the process to send email to students for academic purposes.

Coming Soon – Tech security training sessions – online and in-person.


Fairfield University  |  1073 North Benson Road, Fairfield, Connecticut 06824  |  (203) 254-4000

Locky Ransomware

The Locky ransomware, a piece of malware which encrypts a user’s local data until they submit to the authors’ extortion request, has been in the news since it hit the internet around February 16th.

A number of emails distributing the Locky software were sent to Fairfield, but our email security appliance blocked the delivery.  Our Palo Alto devices also have the ability to block Locky malware that makes it past the email appliance.

Fairfield University community members who are not onsite or who are onsite using 3rd party emails whose encryption blocks the Palo Alto scanning will need to rely on their local anti-virus installed and recognize suspicious emails to avoid infection.  The malware is distributed in an email that reading “Attn: Invoice J-<series of numbers>” and will usually be from an unknown sender.  

If you receive an email with the above subject or any other suspicious email from an unknown sender, please delete the email. Emails Blocked by Microsoft (Resolved)

Microsoft has officially unblocked the University. You should be able to send to any of the below email addresses. Thank you for your patience.

Members of our community with email accounts are currently unable to email addresses provided by Microsoft. These email addresses include:


This is due to many members of our community following malicious links in phishing emails last week which resulted in their email accounts becoming part of the phishing scam – Microsoft blocked our domain because of this.

We will keep you informed as the situation develops.

WiFi in the Townhouses Inaccessible (Resolved)

We are aware of the WiFi being inaccessible in the Townhouses area of campus.

Power to a Townhouse that houses our networking equipment for the area is Without Power. Until power can be restored to that Townhouse, ITS is unable to resolve the networking issue.

We apologize for the inconvenience and appreciate your patience during this time. Thank you


Fairfield University Faculty, Staff and Students,

Over the past several days, many of you might have received an email from what appeared to be a legitimate Fairfield University Information Technology Services email account. The email linked to a web page that asked for your password and additional information. This type of email is known as Phishing. Phishing is a fraudulent process used by spammers to acquire sensitive information from users such as usernames, passwords, and credit card details. The recipients of these emails are often deceived by phishing attempts since messages appear to be sent by legitimate and trustworthy sources. It is no surprise that 96% of security breaches occur due to users mistakenly participating in these types of attacks. Please remember that Information Technology Services (ITS) will NEVER ask you to provide user names or passwords. Under *NO* circumstances should you share your passwords with anyone. If you receive an e-mail that asks for your password or other account information such as email address or user name:

  • DO NOT Forward it to anyone aside from
  • DO NOT Click on any links in the suspicious email
  • DO NOT give out your NetID Credentials or any information requested
  • DO Delete it immediately.

We have sophisticated systems in place to alert us to the presence of such activity and will be working behind the scenes to resolve the issue quickly. Please visit for additional information.

Thank you and have a wonderful week,
Paige Francis
Chief Information Officer

School of Nursing Room 203

Due to recent complications with the technology in the School of Nursing 203 classroom, we have decided to upgrade the equipment in the room. This upgrade will take place during reading days on December 8th and 9th.

After the upgrade is complete, the new system will comprise of:

  • Dual large-screen TVs
  • Simplified controller system
  • Wireless Projection as well as the standard connections (VGA, HDMI)
  • DVD Player
  • Instructor Station


Also, please note that we have switched out the projector in the room and due to complications with the vendor that maintains the current A/V system, operation of the equipment has changed slightly. The current wall panel has the ability to switch between inputs but is not able power the projector on/off.

Please use the “Christie” remote in the classroom to do this:

  • The “On” button powers on the projector
  • The “Standby” button power off the projector

We apologize for this minor inconvenience. The new system will operate much more smoothly. Please reach out with any questions or concerns or call the classroom support number at extension x4099.

Meditz Hall - Network Outage

Information Technology Services is planning an overhaul of the wireless networks in the residence halls this year. One of the first steps will be to upgrade the equipment that connects the residence halls to the network core. During the upgrade, the wired and wireless network in the residence halls will be unavailable, and you will have no connectivity. This downtime will last up to four hours.
Meditz Hall will be upgraded on Thursday, November 5th beginning at 7:30 AM and ending at 11:30 AM. The network will be available in buildings outside of 70 McCormick Road, and, once the upgrade is complete, no action will be required

Apply to be an ITS4U Help Desk FMiD Temp Technician

Are you looking for employment this Fall semester? Then apply to the ITS4U Help Desk FMiD Temp Technician via OrgSync. 

Learn valuable customer service and technical skills while working with students and University personnel to assist with the First-Year Move-In Day and the start of the Academic year technical experience. 

All Majors Accepted for Undergraduate and Graduate Fairfeld students. Any questions, feel free to contact us at 203-254-4069

Go to to apply!

Scheduled Banner Outage, Sunday July 26, 2015

On Sunday, July 26th, 2015 beginning at 6:00am the Banner environment will be unavailable for an extended upgrade. Completion of the upgrade is anticipated to take up to 9 hours and we plan to be fully operational not later than 3:00pm.

During this outage window, all Banner services will be unavailable, including Registration and Self Service.

This extended outage is in preparation for the new XE environment where we can offer improved services for our faculty, students and staff. This upgrade is just a preparation of the environment, so nothing will change at this time.

The portal is available during this outage and all other services accessed within the portal will also be available (e.g., Outlook Mail, Gmail, Blackboard, OrgSync, etc.). Please contact Russ Battista with any questions

FACSTAFF-S Wireless Change! Monday June 29th 2015 @ 8:00 AM

Fairfield University Information Technology Services

FACSTAFF-S Wireless Change!

Monday June 29th 2015 @ 8:00 AM

What does this mean to you?

On Monday June 29th when you connect to FACSTAFF-S, you will be prompted to register your wireless devices.

Instructions can be found at

Please note that if your device is already connected to FACSTAFF-MOBILE-S, you do not need to register to FACSTAFF-S immediately.

The MOBILE-S network will still be available till mid-September.

If you have any questions or need assistance, feel free to contact the ITS4U Help Desk via Phone at 203-254-4069, or Visit us in the DiMenna-Nyselius Library Room 215

FACSTAFF-S Wireless Changes - Coming Soon!

Coming soon!


Fairfield University

FACSTAFF-S Wireless Login Changes!


What does this mean to you? 

·        Only one wireless network to use (No more FACSTAFF-MOBILE-S network)

·        Devices stay connected to FACSTAFF-S while on campus (No timeout period)

·        Connect your mobile devices yourself (no requesting and waiting for access)


Beginning Monday June 29th, Faculty and Staff members wishing to use wireless must register their devices using the Bradford Campus Manager.

Simply go to the wireless settings on your device, click on WIFI and

Join the FACSTAFF–S network. When prompted for a password, enter Fairfield (with only the first ‘F’ capitalized).


Complete network registration instructions can be found here:


All Smartphones, tablets, and laptops must be registered on

FACSTAFF-S in September as FACSTAFF-MOBILE-S will be retired.


 Be on the lookout for more detailed information!

NetID Maintenance In-Progress
Dolan School of Business Network Downtime

Dolan School of Business Network Downtime, Sunday, February 15th, 7:00 AM to 11:00 AM


Information Technology Services is requesting a downtime for the Dolan School of Business’s network on Sunday, February 15th from 7:00 AM to 11:00 AM. Both wired and wireless network connections will be unavailable in the Dolan School of Business during the downtime. We recently completed work on the network core, and we can now upgrade the connection from the Dolan School of Business to our network core which will provide a better connection to the building. While individuals may not observe higher speeds on their devices, the upgraded connection will allow more individual devices to connect with better reliability.