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Download PDF: Working Remotely Tips, Tricks and Best Practices

General Computer TIps:

  • Bookmarks - Please consider saving your bookmarks from your browser (Chrome, Firefox, IE, Edge, Safari) so that you'll have them available when working from a home computer.  How to save bookmarks
  • Contacts/Outlook Autocomplete - If you rely upon Outlook Autocomplete to populate email addresses to non-University recipients, consider saving critical contacts to your Outlook Contacts.  Alternatively, you can often search your "sent" items folder to find contacts you've corresponded with in the past.
  • Stored Passwords - Do you often save passwords in your browser? If you plan to work from a home computer, these passwords may not be available to you on another device.  Consider using a password keeper or another secure method to help you remember passwords.
  • Data Security - Please refrain from emailing files with confidential data when collaborating remotely with colleagues.  Use shared Dropbox folders to keep data secure.
  • Mailbox limits - Working remotely could lead to an increase in email usage. If your mailbox is close to the limit, it's likely a good time to do some email archiving.  How to cleanup your mailbox
  • My.Fairfield – The University portal, my.fairfield.edu is a good starting point for links to many University resources. If you can’t find a URL or can’t remember how to access a system, search my.fairfield.edu  first.


Zoom Meetings and Conference Calls:

  • Connect to Zoom meeting audio, conference calls, etc. using a phone, rather than the computer audio. Computer connections are very sensitive to connection speeds and call quality can suffer. Additionally, the microphone on a phone is far better than the microphone on your computer. If you must connect via computer (for example, you have poor cell reception at home), please use a headset.
  • Do not use speakerphone. A speakerphone picks up lots of background noise that can make it difficult for others on the call to hear.
  • When not speaking, keep your line on mute. We’re often unaware of the background noise in our own environment, but others on the call will be all too aware of it!
  • Try to join meetings 5 minutes early to take care of any technical issues before the call starts.


VPN:

  • A VPN connection is not needed for all work. For example, you do not need to use the VPN for email, Workday, Dropbox, or to access my.fairfield.
  • A VPN connection is required to access Banner, EMS, Augustus and DocFinity.
  • When you’re done using the system that requires the VPN, please disconnect.


File Access:

  • It’s best practice to save all work to Dropbox instead of a local hard drive or Augustus. Dropbox is available on all University computers as well as on most mobile devices via the mobile app.
  • Dropbox is available without connecting to the VPN
  • Files saved to Dropbox are available across multiple devices and can easily be shared with colleagues.
  • If a file is saved to Augustus, you’ll need to connect to the VPN to access it.
  • If a file is saved to a local hard drive on a computer in your office (while you’re at home), you’ll need to use RDP to connect to that machine and the machine MUST BE TURNED ON.

Getting IT Help:

  • The best way to get support from the ITS Help Desk is to enter a ticket at itshelpdesk.fairfield.edu
  • For urgent issues, you can also call the Help Desk at 203-254-4069. Please note that in the event of University Closure due to COVID-19, we may experience unusually high call volume for the Help Desk. If your issue is not urgent, please enter a ticket and someone will be in touch as soon as possible.
  • The ITS Knowledge Base is available at this link. The Knowledge Base contains answers to frequently asked questions and has many How-To articles.
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