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The NetID Rename is only for students/faculty/staff who have had a legal change to their first and/or last name. This process will walk you through the necessary steps to schedule a time for your NetID to be renamed to reflect your updated first and/or last name across all University systems.

Information before Scheduling your NetID Name Change

  • You will receive an email from if your NetID needs to be changed after a name change in Workday or Banner.
  • Please open a Help Desk ticket if you believe this NetID rename request is an error of if you have additional questions by logging into
  • You should be logged out of any University programs/resources at the time you choose for the rename process to run.
  • Your NetID and email address will be changed at the time you have scheduled for your rename.
  • After the rename, your mailbox will continue to receive mail sent to your old email address as well as your new email address.
  • Your NetID password will not be changed during the rename process.
  • STUDENTS:  After the rename, users with an email account can follow these directions (I'm a Google Apps for Work user sending from a domain alias or email alias) to decide if the new or old address (nickname) should be used as their default address when sending mail.
    •  If you want your previous name to show in the Outlook Address Book and in the From: field of your messages, (example:  newname, Jane (oldname)), open a Help Desk ticket to schedule a time for this to be done shortly after your NetID rename. 
    • Augustus folders are not automatically renamed during the NetID rename process.  While you should still be able to access Augustus folders after a rename using existing shortcuts, you may want to open a Help Desk ticket to schedule the rename of those folders at the same time that you choose for your NetID rename.


1. Log on to the NetIQ Identity Manager UserApp at:


Click On This Link

Please note that this website is only accessible while on-campus or using VPN - (VPN is only for Faculty & Staff. Students can only access on-campus)

2. Select (click) on the 'Schedule Rename' tile.

Note: DO NOT click on the 'New Request' button at the top

3. Use the time picker box to schedule when your rename should occur.

We recommend that you select a time when you will not be using any resources that require logging in with your NetID (e.g. evening, vacation day, early morning).

4.  Click Submit. Once submitted, the rename schedule time is set and your rename will take place at that time.

Once your NetID is renamed, you must log into any NetID resources with your new NetID.

Faculty/Staff:  No further action is needed.

Students:  You need to update your Student Gmail account to reflect your NetID change:

        1. Sign in to your Student Gmail account.
        2. Click the  in the upper-right and select Settings along the top of any page, and select the Accounts tab.
        3. Under Send mail as, click Add another email address.
        4. In the Email address field, enter your name and alternate email address.
        5. Click Next Step >> and then click Send Verification. Gmail will send a verification message to your other email address to confirm that you own it.
        6. Locate the message from Gmail. Open it and and either click the link contained in the message or enter the confirmation code in the Accounts section of your Google Apps email settings.

For further assistance, please visit the ITS Help Desk located in NYS 230 or call 203-254-4069 during business hours.

Hours can be found here: ITS Help Desk Hours of Operation